HELPDESK
Contact the Helpdesk
For information enquiries or support, you may reach the helpdesk by e-mailing the following address:
info.registro-et@isprambiente.it
Please note that e-mails to personal address of the Staff will not be taken into account to allow for proper processing of the requests
If necessary, the Registry Staff will take care of contacting users by telephone to ensure completeness and accuracy of the information provided, having previously agreed the call with the user. these e-mail addresses are to be used together (in cc) for providing the documents required in the Procedures of account opening and management this e-mail address is dedicated solely to information enquiries and communications relating to the payment of fees for the administration of the account (DM 25/7/2016). this e-mail address is to be used only for providing the documentation requested by the administrator in implementation of art. 25.4 of EU regulation 389/2013 (annual confirmation and three-year verification of completeness and correctness of data). Degree of user satisfaction for ISPRA products and services Registry users who would like to express their assessment of the service provided by ISPRA can fill in the following electronic form (only in italian) Warning for filling out the questionnaire: NOTE on the responsibilities of the Public Administration (Law n.20, 14 April 1994 and subsequent amendments) In case the holder of an account in the Italian part of the Union Registry intends to pose prejudicial issues in legal and /or property terms to the Registry Administrator, the relevant communication has to be addressed - ONLY and EXCLUSIVELY - to the attention of the President, legal representative of ISPRA, the Italian Institute for Environmental Protection and Research (which is the Registry Administrator according to Art. 28. paragraph 1 of Legislative Decree no. 30 of March 13, 2013), Via Vitaliano Brancati, 48 - 00144 Rome. Other e-mail contacts